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7 Day Money Back Guarantee

What if you buy something and it not what you expect? Beads Online wants to make sure you're happy with your purchase. If you are not satisfied with what you bought you can return it within 7 days for a refund. No questions asked, as long as the item's in its original packaging and condition.

Note: Returns must be made via registered post, please send us an email notifying us of that number. For full returns an admin fee of $5 will be deducted from your refund. Partial returns no admin fee applies. Once we receive your order, we credit the appropriate account within 10-14 days; we also send you an email to let you know the refund is complete.

NOTE: Due to health regulations Ear Wires, Hooks, Threads & other components designed for piercings cannot be returned or exchanged.

Damage or Missing Items

Your satisfaction is our number one priority at beadsonline.com.au. If you receive any products that are damaged or faulty, we will organise an exchange for you.

For damage items we will offer a refund only if we are unable to replace the item and if we are contacted within 14 days from the invoice date. No refunds are offered after 14 days.

If you need to know anything else, please feel free to contact us.