beadsonline | Returns



7 Day Money Back Guarantee

What if you buy something and it not what you expect? Beads Online wants to make sure you're happy with your purchase. If you are not satisfied with what you bought you can return it within 7 days for a refund. No questions asked, as long as the item's in its original packaging and condition.

Note: Returns must be made via registered post, please send us an email notifying us of that number. For full returns please note that the postage will not be included in the refund. Partial returns Once we receive your order, we credit the appropriate account within 2 to 4 days; we also send you an email to let you know the refund is complete.

NOTE: Due to health regulations Ear Wires, Hooks, Threads & other components designed for piercings cannot be returned or exchanged.

Damage or Missing Items

Your satisfaction is our number one priority at If you receive any products that are damaged or faulty, we will organise an exchange for you.

The quickest way to get the ball rolling is to email us with a picture of the damage or incorrect item. You can find our email on the contact form on the link below

If you need to know anything else, please feel free to contact us.